Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns You have 7 days from the date of purchase to return an item. To be eligible, items must be unused, in their original condition, and in original packaging.

Refunds Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

How to Initiate a Return Contact us at jim.hirini@buywiise.com or call +64 0274140123 and we'll guide you through the process.

Non-Returnable Items Certain items such as sale items or personalised products may not be eligible for return.