Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Order Processing & Potential Delays

Please note that while we aim to process and dispatch all orders as quickly as possible, delays may occasionally occur. High order volumes, supplier delays, or issues with postal and courier services that are outside of our control may impact delivery timeframes. We will always do our best to keep you updated, but we cannot be held responsible for delays caused by third-party carriers or unforeseen disruptions.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer $X flat rate shipping to NZ, Aus. USA

 

Shipping option	Estimated delivery time	Price
NZ domestic	1 to 3 business days	$12.50
NZ Rural	1 to 3 business days	$17.50
Postage Mailbox	3 to 5 business days	$10.50

Local delivery

Local deliveries are delivered with NZ Post or other.

Deliveries are made from 6am-5pm on week days only. We will contact you via email  with the email you provided at checkout.  Use tracking number provided to track your item.

In-house pickup

You can skip the shipping fees with free local pickup at place of distribution.  After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8am-6pm on Mon-Fri. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to the following countries: Australia, USA.

At this time, we can ship anywhere in the world.  Just contact BuyWiise. and we can add your country.

Shipping charges for your order will be calculated and displayed at checkout.

 

Shipping option	Estimated delivery time	Price
Australia	3 to 10 business days	$46nzd
New Zealand	1 to 3 business days	$12.00 - $17.50
Everywhere else	3 to 14 business days	Contact for qoute

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. BuyWiise is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at jim.hirini@buywiise.com or via the Shopify messenger app with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

return policy page  We accept returns up to 7 days after delivery, if the item is unused and in its original condition,.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at jim.hirini@buywiise.com